A Classy Closet
Classy & Sassy Online Boutique | Missy & Curvy
FREE SHIPPING ON PURCHASE OF $100 OR MORE

ALL SALES ARE FINAL

What is your return policy?

All sales are final. We do not issue refunds. EXHANGES CAN BE MADE FOR ITEMS PURCHASED AT FULL PRICE ONLY. Exchange items must be in new condition to be considered for exchange or it will be returned to the customer. CUSTOMERS WILL BE ISSUED A STORE CREDIT TO APPLY TO ACLASSYCLOSET.COM if a successful exchange cannot be made. Customer is responsible for all fees associated with returning items for an exchange. The customer will be charged $5 by A Classy Closet to complete the exchange process. 


Ordering Online

Once you're done shopping, checking out is easy. You can always view the items you have added to your cart by clicking the "My Shopping Cart" button on the upper right hand corner of any page.

Please be aware that even if the product is in your shopping bag, it is not reserved and can be bought by another customer while you are browsing.

When you are ready to complete your order, click on the "Checkout" button on the lower right portion of the shopping cart page.

To find out how long it will take to receive your order, please refer to Shipping Information.

Product Availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products which may not
allow for immediate shipment.

We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, at our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
 
Special/Custom Orders

If there is an item that you wish to purchase that requires a special order, please contact a customer representative by email at customerservice@aclassycloset.com. For special orders, you will be required to provide us with a form of payment to secure the order. Your order will go through our normal fulfillment process once the merchandise is received from the vendor at our warehouse.
 
As this is an extra service that we extend to you for free, special orders may not be returned or exchanged. It generally takes 2-4 weeks, not guaranteed, to fulfill a special order.

Payment

A Classy Closet’s webstore accepts Visa, MasterCard, Discover and American Express.

Can I use discounts for sale merchandise?

No. Discounts do not apply to items reduced in price. Discounts can only be used to purchase regular priced merchandise that you purchase. Discounts must be applied during checkout and can never be applied to previous purchases.


Your card is charged when your order has confirmed. 


Fraud Prevention & Security Review

To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, a customer service representative will email you to verify additional information.

If you do not respond within 3 business days, the order will be canceled automatically. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers. To avoid this situation, please take care in entering your credit card information at checkout.
 
Why is my order "on hold" or "cancelled"?

If your order status changes to "on hold" or "cancelled," a customer service representative will contact you within 48 hours. Here's a list of situations that would result in your order being placed "on hold" or "cancelled."

 
ON HOLD SITUATIONS

Pending Back Order
 
If an item you've ordered is not in stock and on back order, it generally takes 2-4 weeks to receive the item. Once the item arrives at our store, we ship your order the same day and send you a shipping confirmation via email.


Pending Inventory Check

 
Because we have a limited quantity of each of our items between our webstore and boutique, we must sometimes conduct a physical inventory check. This generally takes 1 - 2 days. Once we locate the item, we ship your order the same day and send you a shipping confirmation via email.


Custom Orders
 
Custom orders generally takes 2-4 weeks to fulfill. Once the order arrives at our store, we ship your order the same day and send you a shipping confirmation via email.

 

CANCELLED
 
Out of Stock and No Reorder Available

 
On occasion, we run out of a certain item and that item is no longer available for reorder.

Where can I use A Classy Closet’s Gift Certificate?

Gift Certificates can be redeemed within the time specified and for the amount specified on the gift certificate.
 
SHIPPING AND HANDLING

When will my order be shipped? How long will it take to receive my order?

Orders are shipped in one to two business days after we have confirmed your items are in stock.
To determine when your order will arrive, start counting shipping days after the 48-hour confirmation processing time. If the merchandise you have selected is not in stock, a customer service representative will contact you within 24 hours. Delivery time does not include Sundays or holidays.


Refused Shipments

If you refuse any shipments from A Classy Closet, you are responsible for the original shipping charges or taxes that are incurred on the package (for both original and return shipments), and the cost of returning the package to A Classy Closet. This amount will be deducted from your merchandise refund.


Can I ship my order to multiple addresses?


N
o. Currently, your order can only be shipped to one location. We do not allow split shipping. If you have gifts that require shipping to several different addresses, you will have to place separate orders for each shipping destination.

 

What happens if my order is lost in transit?

Risk of loss and title for merchandise purchased by you passes to you upon our delivery to the carrier. In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.


Custom/Special Orders

All special orders are final sale and cannot be returned or exchanged.
 
Defective Merchandise

If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), you must notify us within 3 days of receiving the product to be eligible for a refund. There are no exceptions. We do not manufacture our products and we do not offer any warranty.

 

I was shipped the wrong style/color/size, what do I do?
 
If you were shipped incorrect merchandise (style, color, size, etc.) you must notify us within 3 days of receiving the product to be eligible for an exchange. We will pay for the return shipping for incorrectly filled orders.