ALL SALES ARE FINAL
What is your return policy?
All sales are final. We do not issue refunds. EXHANGES CAN BE MADE FOR ITEMS PURCHASED AT FULL PRICE ONLY. Exchange items must be in new condition to be considered for exchange or it will be returned to the customer. CUSTOMERS WILL BE ISSUED A STORE CREDIT TO APPLY TO ACLASSYCLOSET.COM if a successful exchange cannot be made. Customer is responsible for all fees associated with returning items for an exchange. The customer will be charged $5 by A Classy Closet to complete the exchange process.
Once you're done shopping, checking out is easy. You can always view the items
you have added to your cart by clicking the "My Shopping Cart" button on the
upper right hand corner of any page.
Please be aware that even
if the product is in your shopping bag, it is not reserved and can be bought by
another customer while you are browsing.
When you are ready to
complete your order, click on the "Checkout" button on the lower right portion
of the shopping cart page.
To find out how long it
will take to receive your order, please refer to Shipping
Although we make every effort to
keep sufficient stock of items listed on our site, occasionally we do sell out
of certain products and sizes. We cannot guarantee product availability and
products which may not allow for immediate shipment.
We reserve the right,
without liability or prior notice, to revise, discontinue, or cease to make
available any or all products or to cancel any order. If there is any revision,
discontinuance, or cessation, we may, at our discretion, ship products which
have substantially similar functionality and specifications to the products
ordered or cancel your order. If we are out of stock on an item you have
ordered, we will notify you via e-mail. Any changes will be reflected in your
order total as well as your shipping confirmation.
If there is an item
that you wish to purchase that requires a special order, please contact a
customer representative by email at firstname.lastname@example.org. For special orders, you will be
required to provide us with a form of payment to secure the order. Your order
will go through our normal fulfillment process once the merchandise is received
from the vendor at our warehouse.
As this is an
extra service that we extend to you for free, special orders may not be returned
or exchanged. It generally takes 2-4 weeks, not guaranteed, to fulfill a special
A Classy Closet’s
webstore accepts Visa, MasterCard, Discover and American Express.
use discounts for sale merchandise?
No. Discounts do not apply
to items reduced in price. Discounts can only be used to purchase regular priced
merchandise that you purchase. Discounts must be applied during checkout and can
never be applied to previous purchases.
Your card is charged when
your order has confirmed.
Fraud Prevention & Security
prevent fraud, if you provide information that does not match the information
held by your credit card company, your order will be flagged by our system with
a security review alert. If this occurs, a customer service representative will
email you to verify additional information.
If you do not respond
within 3 business days, the order will be canceled automatically. Merchandise in
an order that is pending security review is not reserved and can be purchased by
other customers. To avoid this situation, please take care in entering your
credit card information at checkout.
is my order "on hold" or "cancelled"?
If your order status changes
to "on hold" or "cancelled," a customer service representative will contact you
within 48 hours. Here's a list of situations that would result in your order
being placed "on hold" or "cancelled."
Pending Back Order
If an item you've
ordered is not in stock and on back order, it generally takes 2-4 weeks to
receive the item. Once the item arrives at our store, we ship your order the
same day and send you a shipping confirmation via email.
we have a limited quantity of each of our items between our webstore and
boutique, we must sometimes conduct a physical inventory check. This generally
takes 1 - 2 days. Once we locate the item, we ship your order the same day and
send you a shipping confirmation via email.
generally takes 2-4 weeks to fulfill. Once the order arrives at our store, we
ship your order the same day and send you a shipping confirmation via email.
Out of Stock and
No Reorder Available
On occasion, we
run out of a certain item and that item is no longer available for reorder.
When will my order be shipped? How
long will it take to receive my order?
Orders are shipped in one to
two business days after we have confirmed your items are in stock. To determine when your order will
arrive, start counting shipping days after the 48-hour confirmation processing
time. If the merchandise
you have selected is not in stock, a customer service representative will
contact you within 24 hours. Delivery time does not include
Sundays or holidays.
If you refuse any shipments
from A Classy Closet, you are responsible for the original shipping charges or
taxes that are incurred on the package (for both original and return shipments),
and the cost of returning the package to A Classy Closet. This amount will be
deducted from your merchandise refund.
Can I ship my order to multiple
No. Currently, your order can only be
shipped to one location. We do not allow split shipping. If you have gifts that
require shipping to several different addresses, you will have to place separate
orders for each shipping destination.
What happens if my order is lost in
Risk of loss and title for
merchandise purchased by you passes to you upon our delivery to the carrier. In
the event of merchandise damage or loss during transit, it is your
responsibility to file a claim with the carrier.
All special orders are final sale
and cannot be returned or exchanged.
If you believe that you have
received defective merchandise or were shipped incorrect merchandise (style,
size, color), you must notify us within 3 days of receiving the product to be
eligible for a refund. There are no exceptions. We do not manufacture our
products and we do not offer any warranty.
I was shipped the wrong
style/color/size, what do I do?
If you were
shipped incorrect merchandise (style, color, size, etc.) you must notify us
within 3 days of receiving the product to be eligible for an exchange. We will
pay for the return shipping for incorrectly filled orders.